Refunds & Returns Policy

This policy explains how Imperial Blowork handles requests involving returns, refunds, replacements, or order issues. Please review the product information and order details carefully before completing a purchase.

When to Contact Us

If your order arrives damaged, incorrect, incomplete, or materially different from what you ordered, contact us promptly using the website’s contact details. Include your order reference and a clear description of the issue; photographs may help us assess the request.

Eligibility and Review

Returns or replacements may be considered where an item is eligible and the issue can be verified. For hygiene, safety, or product-integrity reasons, some products may not be returnable once opened or used, except where applicable law requires otherwise. Please do not send an item back before receiving return instructions.

Refunds and Replacements

After reviewing your request, we will let you know whether a return, replacement, or refund is available. Approved refunds are generally issued to the original payment method where possible. The time it takes for the funds to appear may depend on your payment provider or bank.

Non-Eligible Requests

A change of mind, incorrect customer-provided delivery details, or failure to follow product instructions may affect eligibility, subject to applicable consumer law. This policy does not limit any rights that cannot legally be waived.

Shipping Costs and Contact

Responsibility for return shipping costs will be communicated when your request is reviewed and will depend on the reason for the return and applicable law. Contact Imperial Blowork through the details on the website before returning any item.